When can Istart my stay, and bywhat time must Ileave my room upon departure, i.e., when is check in and check out? You can check in for your stay at any time after 2 pm. You must check out of your room by10 am.
If Ihave someone visit me, is it possible toensure accommodation for them in any of your spa hotels? Yes, of course, this is possible. All the hotels offer not only traditional spa stays, but also hotel accommodation, short-term stays, or specially discounted stay events. You can find out more in the information sections of each type of stay.
Is there luggage storage in the event that we shall be departing from Františkovy Lázně later in the day? Yes, we will gladly store your luggage at the reception desk in the hotel where you are accommodated.
Is there parking available if Iarrive in my own vehicle? We will gladly book guarded parking for you at the reception desk of the spa hotel you are accommodated in. Some of the spa hotels have parking spots directly in front of the hotel (the Spa Resort PAWLIK - AQUAFORUM, the hotels Belvedere, Dr Adler, Metropol, and Luisa). The price for parking per car and day is CZK 250 for 1-6 nights, CZK 190 for 7-13 nights and CZK 160 for 14 and more nights. We recommend you tobook your parking space when booking your stay.
Which hotels offer procedures “all under one roof”? Complete balneological facilities that offer all procedures are located in the spa hotels of Metropol, Belvedere, and Dr Adler. Part of the Spa Resort PAWLIK - AQUAFORUM is amodern spa clinic that offers awide range of procedures including new modern machines. The Spa Resort PAWLIK - AQUAFORUM is also connected byan underground corridor tothe Imperial Spa, which has balneological facilities with peat packs and especially with peat baths.
If my stay only comes with half board, is it possible toadditionally purchase full board? Yes, of course, you can purchase lunch in all our hotels. Additional charges for board vary according tothe hotel. You can find the current overview of additional charges for half board and full board in the Negotiated Price List.
Can Iorder shuttle service from the train station or bus station tothe spa hotel? Yes, you can take ataxi from the train station. The bus stop is located directly in the centre of town, near toall hotels.
How can Ipay for my stay and services? Is it possible topay bycard? Yes, this is possible. At reception, you can pay in cash and bycredit card, or you can pay for the stay in advance bybank transfer. We accept VISA, EuroCard/MasterCard, Maestro, American Express, Diners Club.
Do you offer laundry service for clothing? Yes, every hotel will ensure laundry service for afee. You can learn the amount of the fee at the reception desk of the hotel you are accommodated in. In the Spa Resort PAWLIK-AQUAFORUM and in the hotels of Belvedere and Dr Adler, you will also find “ironing corners”, where you can iron your clothing or face masks.
I would like tospend my leisure time in the spa doing sports. Is it possible torent abicycle? Guests of the Spa Resort PAWLIK-AQUAFORUM have aso-called Bike station at their disposal - abicycle rental (mountain bikes, city bikes, children’s bicycles, and electric bicycles). Guests of other hotels can turn tothe Municipal Information Centre. If you should bring your own bicycle, it is possible tostore it in the hotel. Furthermore, sports buffs can take advantage of the Aquaforum - the largest and the most beautiful water park of the Czech spa resorts, which has both indoor and outdoor pools. The pleasant settings of the parks invite you totake walks, and you can rent Nordic Walking poles at the reception desks of spa hotels. Also, you can play mini golf on the course located bySpa Hotel Imperial. There is the option of playing tennis on the courts located near the local football field. In the surroundings, you will find 12 golf courses, and the nearest course - an 18-hole one - is located about 6 km from Františkovy Lázně in the town of Hazlov. Read the detailed information on sports activities.
Do you have the option of internet access? Yes, there is Wi-Fi access in all spa hotels, without an additional fee in the four-star hotels and for afee in the three-star hotels. At reception (the lobby bar, halls, or social rooms), all hotel guests have free access toacomputer with the internet, as well as free Wi-Fi access.
What is the best way toget toFrantiškovy Lázně? Are there any limits for vehicle entry into the town centre? The hotels Belvedere and Dr Adler are in the spa zone, into which you must pay afee of CZK 50 toenter bycar. The fee is paid in cash at the machine located at the entrance into the spa zone. The fee only covers entering the zone for the shortest time necessary (for unloading or loading luggage, etc.), not parking. Guests of the hotels are exempt from this fee on the day of their arrival or departure. You can find detailed information on how toget toFrantiškovy Lázně here.
Is there any sort of spa stay fee that is paid? What are the other types of fees - e.g., cancellation fees, booking aspecific room, surcharges, and discounts for different types of board, etc.? All fees and further information are clearly stated in the Negotiated Price List.